Freedom
For
better
housing

Service
level
agreement


Ferlem does not only produce the panels that are used to build a full turnkey house.

Besides, quality assurance is obvious with Ferlem. Better be safe than sorry!

Ferlem Service level agreement

Maintenance ensures an optimal functioning technical infrastructure in the house. The frustration begins when a technical breakdown is occurring: When does the mechanic come by? Within 2 hours? Within 4 hours? Or even the next day? In our opinion that should be the past. Ferlem offers its residents or house-owners guaranteed quality continuity, better known as uptime guarantee.

Ferlem offers the possibility to make service appointments which fit the demands and wishes of the residents or house-owner. This includes not only the annual maintenance regarding the climate control, roof, window-frames, and energy infrastructure. We take it one step further. With Ferlem, the WiFi/domotica infrastructure, as well as the telecom infrastructure is serviced in the same way. These arrangements will be contractual recorded in the Ferlem Service Level Agreement, or in short, SLA

Freedom for better housing

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Ferlem International BV

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